At American Bank of Commerce it is our number one priority to protect you….after all, you are our biggest asset!
At American Bank of Commerce we take pride in our ability to take a proactive approach in helping prevent fraud from happening to you. As a customer of ABC Bank, the security of your personal and account information is extremely important to us. From Online Banking, Debit Cards, and Identity Theft, ABC Bank has numerous fraud prevention measures in place to help prevent fraud losses.
Verifying the Authenticity of Our Website
With the increased risk of Phishing threats, our secure Online Banking services allow you to create a personal phrase that you will see as a transparent overlay on our login screen. Your phrase will act to assure you that you are on our official site, as you will not see your phrase on a counterfeit website. Once you select your phrase, it is stored in an encrypted cookie in your browser. If you delete this cookie, your phrase may no longer appear, and will need to be reset by re-entering your phrase.
Our Network Security
We provide secure network access for our Online Banking customers and support measures to prevent unauthorized access to our network. All Online Banking requests must first pass through a device on our network called a firewall. A firewall directs or blocks incoming requests to and from our online banking servers, passing only valid data requests like retrieving a web page or sending customer requests to the bank.
Verifying your Identity
With the growing trend of identity theft, we may take several precautionary measures to ensure your identity for online banking. These measures may include:
When you use our online banking services:
- When you logon, we require you to provide us with your Login ID and password to access your online accounts.
- We have a Password Policy that your selected password must meet which improves the strength of your password.
- We may require you to register each new computer you use to access Online Banking. This short, one-time process ensures that only your registered computers have Login ID/Password access to our services.
- We may give you the option to NOT register a computer and accept one-time access in the case you are accessing our services via a public computer.
- Use an up-to-date, approved web browser.
International Debit Card Usage:
If you plan to use your Mastercard® Debit Card or ATM Card while traveling abroad, please read these precautions before you begin your trip.
- Please advise ABC Bank about your travel plans so you have immediate access to your funds. We work hard to protect your account against fraudulent transactions. If we see unusual card activity, we may temporarily freeze your account until we're able to verify the transaction(s) with you.
- Safeguard your card. Keep your card in a safe place at all times.
- Protect your Personal Identification Number (PIN). Do not write your PIN on your Debit Card or ATM Card.
- Know your daily cash withdrawal limit.
- Minimize your transactions. Fewer transactions will reduce your exposure to fraud and fees.
- Keep your receipts. Retain the receipts of your transactions so you can reconcile your account when your statement arrives.
At American Bank of Commerce, we believe strongly in providing the highest level of security to our debit card customers and have many security features in place to minimize and/or block unauthorized activity. ABC Bank will never ask you for your card number or other information via telephone. If you receive a call stating it is from ABC Bank, hang up immediately and contact your local ABC Banking Center as this may be a scam.
FAQ on Compromised Cards
What is a compromised card?
A compromised card is a card that is at risk of being used fraudulently. Cards may be compromised due to computer hard drive theft, unauthorized network intrusion (hackers), or any type of suspicious activity (phishing emails) of a merchant or card processor.
How does ABC Bank react to compromise notifications?
ABC Bank takes every compromise seriously and affected customers will receive notification if their card information has been potentially compromised. Notifications will be in the form of a mailed letter. The notification will provide information on the compromise and information on replacement card(s).
Does this mean that I have fraud on my account?
No. It only means that your card information has potentially been compromised.
When notified about a card compromise, do all financial institutions block and reissue cards?
No. Some institutions do not reissue cards at all, nor do they notify customers of a compromise. At ABC Bank, we take a proactive stance to minimize your risk as much as possible.
What do I need to do if I discover fraud on my account?
If you ever detect fraud on your account, contact us immediately at (806)775.5000 or call your local banking center.
Can this information be used to steal my identity?
The information encoded on the compromised card pertains strictly to the card, potentially including the card number and expiration date. Confidential information such as Social Security Numbers, driver’s license numbers, addresses and dates of birth are not stored on the card.
What can I do to keep this from reoccurring?
Unfortunately, we have no way of stopping criminals from "hacking" into databases of merchants or processors. While the possibility of a card being used fraudulently is low, we recognize the aggravation customers face in acquiring a replacement card or to have fraudulent activity removed from their account.
Identity theft is among the fastest growing crimes in the country and the results can be financially and psychologically devastating to the victim. Identity theft occurs when someone uses your personal identifying information without your permission. This information may include your name, address, driver license number, Social Security number, mother’s maiden name, birth date, or financial information.
If you are a victim of Identity Theft:
Place a fraud alert on your credit reports and review your credit report by contacting:
Contact the bank and close your accounts that you know have been tampered with
File a police report with law enforcement officials to help you with creditors who may want proof of the crime
File a report with the Federal Trade Commission
Identity Theft Prevention:
American Bank of Commerce has partnered with Deluxe Identity Guard®, an industry-leading, comprehensive suite for consumer defense that offers four levels of protection service to choose from, with each level adding an increase in benefits.
For more information on this GREAT fraud defense product, please see your local ABC Bank account representative or find additional information located on our website at www.theabcbank.com