Customer Guide to COVID-19 | ABC Bank

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Customer Guide to COVID-19

Dear Valued ABC Customers,

The moves that have been made by both the federal and local governments to curb the spread of COVID-19 virus are having a major economic impact on the communities we serve.  This is affecting many industries directly, many indirectly, and the trickledown effect to their employees can be catastrophic.  Unfortunately, unlike natural disasters or catastrophic events like September 11, there is no business interruption insurance or property damage insurance to protect us.

As our customers, American Bank of Commerce wants you to know that we are willing to do all that is reasonable to provide financial assistance to you.  Where necessary, we can provide payment relief, modifications of existing loans or additional credit when warranted.  We are also committed to helping you find alternative means of financial relief.

While we are not certain when this crisis will subside, we are confident that the virus will eventually die out, a cure will be found or a vaccine to protect us will be developed.  In the meantime, we are all in this together, and we must work together for the survival of our communities. 

We appreciate your business, and we are always here for you!

 

Addressing Customer Concerns

Regarding Coronavirus (COVID-19)

 

American Bank of Commerce is closely monitoring ongoing developments concerning the COVID-19 Coronavirus. Due to new government orders for Texas and in efforts to help curb the spread of COVID-19 cases, ABC Bank will return all Central & West Texas lobbies to appointment only beginning Monday, July 6th, 2020.   Our North Texas & Colorado Springs and Pueblo Colorado banking centers remain open at this time.

Please continue to use our Motor Banks,  ATM and MoneyPass® network, as well as our Online and Mobile Banking solutions.  You can confidently bank virtually anywhere, anytime with our online banking and mobile apps. Please take advantage of these services, and download our mobile apps from Apple or Google.

ABC Bank also reminds our customers that their insured deposits are safe and backed by the full faith and credit of the federal government through the Federal Deposit Insurance Corp. (FDIC).

ABC Bank is stable and well-capitalized, and our customers can continue to bank with confidence knowing their money is safe because it is insured by the FDIC. Since the FDIC was founded in 1933, no one has ever lost a penny of FDIC-insured funds.

As a fully FDIC-insured community bank, we want our customers to know the facts and feel good about their decision to bank with us. We are here to answer any questions that our customers have and encourage them to reach out anytime.

 

Frequently Asked Questions:

Q. Will ABC Bank be CLOSING during this time, like other businesses and schools?
A.
 Effective July 6th, 2020, ABC Bank will return all Central Texas & West Texas lobbies to appointment only until further notice.  Our North Texas and Colorado locations will remain open. We are taking the utmost care to continue serving our communities with health and safety in mind.  We will follow the CDC recommended guidelines and ask that anyone visiting our banking centers follows these guidelines.  At all banking centers, we continue disinfecting our common spaces frequently.  

Q. Will you reduce my banking services even though you are open?
A
. At ABC Bank, we are committed to continuing to meet your financial needs during this time of uncertainty. You can depend on us to meet all of your banking needs, albeit it perhaps in non-traditional means such as “by appointment only.”  At this time, please take advantage of our ATM’s and motor banks, our online/mobile services, and direct person-to-person calls to our Customer Care Center. Access to your ABC account(s) and personal account information will NOT change.

Q. I would like to make a larger withdrawal than usual to have cash on-hand during this time?
A. We would STRONGLY encourage our valued customers to NOT make unusually large withdrawals at this time. There is great risk to having large sums of cash stored at your home or on your person, such as loss by theft or fire. By keeping your cash in your account(s) at American Bank of Commerce, you can rely on the security of FDIC coverage. Furthermore, please be assured, ABC Bank remains well capitalize and strong as an independent community bank in Texas and Colorado.

Q. How do I know it’s safe to come to your branches, if I must?
A.
Our highest priorities at ABC Bank is the health and safety of our staff, our customers, and the well-being of the communities we serve. We will closely follow the guidance of the Centers for Disease Control and Prevention, and state and local public health officials in the areas we serve.

We have taken the following precautions to ensure the well-being of our employees at this time:

  • Encouraging face coverings to prevent the spread of COVID-19  (Please understand, that we may ask a customer to momentarily remove their mask prior to entering for security purposes.)
  • Encouraging the use of proper hand-washing techniques
  • Providing employees with hand sanitizer
  • Instructing staff to use sanitizing wipes and anti-bacterial spray at all stations
  • Instructing staff to frequently clean highly-used touch points in the bank
  • Offering gloves and/or masks for employees, if desired
  • Practicing social distancing

Q. How can I continue to do my banking if I don’t want to come in?

A. For customers who may prefer to distance themselves from public spaces, we encourage you to take advantage of the digital tools and resources we offer including online and mobile banking and utilizing our friendly call center team to obtain current account information and conduct most banking services from the safety and comfort of your home.

Alternative ways to access ABC banking services:

  • Visit our website at: www.theabcbank.com. Some of the services we offer include:
    • Consumer Online Account opening
    • Online banking
    • Bill Payment
    • E-Statements
    • Online access to ABC MasterCard Credit Card Information
    • Remote Deposit Capture to deposit checks with your smart device
    • Making loan payments
  • ABC eMobile Apps. Download the app for free from Google Play or the App Store
  • Motor Bank Access – Eleven ABC branch motor banks remain open to serve you
  • ATMs – Eleven ABC ATM locations as well as access to the MoneyPass® surcharge-free ATM network.
  • TeleBank Services: 24/7 access
  • Bank By Mail -Enclose checks endorsed with name, account number, and marked ‘FOR DEPOSIT ONLY’ with a deposit slip, and mail to your nearest ABC branch location.

ABC Bank will continue to work closely with our communities and local authorities to monitor the ongoing situation. At ABC Bank, we will take all necessary steps to protect our employees and our customers. As the growing impact of COVID-19 continues to develop, we are committed to continuing to support your financial needs. At ABC Bank, we’re always here for you!